Refund policy

Returns & Refunds

If your PURGGO arrives damaged, defective, or isn't what you ordered, we'll make it right. You have 60 days from delivery to let us know.

What's covered

• Items damaged in shipping
• Defects, for example a torn pouch, broken strap or seam, or charcoal leaking from the bag
• Wrong or missing items

What's not covered

Returns for a change of mind, or products that are working as described.

How to start a return

Email store@purggo.com with your order number and a photo of the problem. We'll reply with a free prepaid return label and instructions. Please don't send items back without contacting us first.

Returns go to: PURGGO Returns, PO Box 24, Telluride, CO 81435.

Refunds

Once we receive the returned item, we'll refund your original payment method within 5 business days, or send a replacement if you'd prefer. Depending on your bank, it can take a few more days for the refund to appear on your statement.

Return shipping

Free for all covered returns. We provide the prepaid label.

Amazon orders

This policy covers orders placed on purggo.com. Orders placed on Amazon follow Amazon's return policy and are handled through your Amazon account.