You'll get a shipping confirmation email with tracking once your order ships.

Within the USA: 5–7 business days. Shipping is free.

Outside the USA: we currently ship to US addresses only.

YES, as long as you're not continuously smoking in the car. PURGGO is very effective in eliminating lingering cigarette smoke from the car upholstery. 

YES! The basic concept works in the same way regardless of whether you have PURGGO in the car, bedroom, bathroom, or litter box. As long as the space isn't too big, the bamboo charcoal will adsorb odor. Keep in mind we designed the Car Air Eco-Purifier specifically for the car, and will be launching additional products that add design and utility value in other areas of your life, such as the pet litter box.

No, you don’t. We think it looks kick-ass there, but if for whatever reason you can’t or don’t want to hang it on the headrest, just place PURGGO under the seat or in the back. The product will function exactly the same.

More than 365 days. As you saw from our video, the bamboo charcoal will trap odor particles in its pores and cavities. Overtime, as the pores fill up, the product will slowly become less effective. You’ll be able to use the product for at least a year, and upwards of two years in a cleaner environment.

PURGGO Car Air Eco-Purifier has approximately 200 grams of charcoal.
Mini PURGGO has approximately 55 grams of charcoal.
Keep in mind that weight alone isn't the sole determining factor in odor elimination. The drier the bamboo charcoal is, the better it is at adsorbing odor particles. Drier bamboo charcoal will be lighter weight-wise.

A really, really long time. Years at least. Just make sure:
1) Keep the unopened product in a dry place
2) When you do decide to open up the packaging and use PURGGO after storing it for a long time, make sure to put PURGGO under the sun for an hour or two. This will remove excess moisture and restore full odor elimination
Basically, as long as the bamboo charcoal isn't exposed to odor particles, you can store the product for a long time.

If your PURGGO arrives damaged, defective, or isn't what you ordered, we'll make it right. You have 60 days from delivery to let us know.

Covered: items damaged in shipping, defects (for example a torn pouch, broken strap or seam, or charcoal leaking from the bag), and wrong or missing items.

Not covered: returns for a change of mind, or products that are working as described.

Email us at store@purggo.com with your order number and a photo of the problem. We'll reply with a free prepaid return label and instructions. Please don't send items back without contacting us first.

Returns go to: PURGGO Returns, PO Box 24, Telluride, CO 81435.

Once we receive the returned item, we'll refund your original payment method within 5 business days, or send a replacement if you'd prefer. Depending on your bank, it can take a few more days for the refund to show on your statement.

No. For any covered return, we provide the prepaid label at no cost to you.

This policy covers orders placed on purggo.com. Orders placed on Amazon follow Amazon's return policy and are handled through your Amazon account.